Refund policy

We want you to love what you buy. If something isn't right, email us at orders@sanctuaryglow.com and we'll work with the brand to make it right.

30-day money-back guarantee: if you're not completely satisfied for any reason, you can request a refund within 30 days of receiving your order. Requests after 30 days may not be eligible.

How it works: contact us first, with your order number and what went wrong. We coordinate with the brand and send you instructions. Please don't ship anything back without them.

Return shipping: We'll tell you whether a return is needed and how to send it.

Damaged, defective or wrong item: email us a photo within 14 days of delivery. We'll work with the brand on a replacement, and you can still use the 30-day guarantee if you'd rather have a refund.

Opened products: skincare is personal, so you don't need an unopened product to ask. Tell us what happened and we'll confirm what the guarantee covers for your item.

Cancellations: email us as soon as possible. We can cancel only before the brand hands your order to the carrier.

Refunds: approved refunds go to your original payment method. Your bank may take a few extra days to post them.