Shipping policy

Last Updated: January 5, 2026

At Sanctuary Glow, we partner with trusted independent brands and suppliers to bring you thoughtfully curated products for your home and outdoor spaces. Because of this, shipping works a little differently than traditional online stores.

Please review the details below before placing your order.

Inventory & Fulfillment Disclosure

Sanctuary Glow does not stock, warehouse, or ship products directly.

All products sold on our website are fulfilled and shipped by independent partner businesses through Shopify Collective, a vetted network of verified Shopify merchants.

This allows us to:

  • Offer unique, high-quality products

  • Work directly with experienced manufacturers and brands

  • Deliver items straight from the source to your doorstep

Shipping & Delivery Timelines

Because orders are shipped by our partner brands:

  • Shipping times may vary depending on the product and supplier

  • Orders with multiple items may arrive in separate shipments

  • Processing and transit times are determined by the fulfillment partner

Estimated shipping timeframes (when provided) are displayed on individual product pages and/or during checkout.

Please note: delivery estimates are not guarantees, especially during holidays, high-volume sales periods, or carrier delays.

Order Tracking

Once your order ships:

  • You will receive a shipping confirmation email with tracking information

  • Tracking details are provided directly by the fulfillment partner

  • Some tracking updates may take 24–48 hours to appear

If you do not receive tracking information within a reasonable time, please contact us.

Customer Support & Issue Resolution

While Sanctuary Glow does not physically ship products, we fully support our customers.

If you experience:

  • Delayed shipments

  • Missing or damaged items

  • Incorrect orders

  • Tracking issues

Please contact us at orders@sanctuaryglow.com

We will communicate directly with the fulfillment partner on your behalf to investigate and work toward a resolution as quickly as possible.

Shipping Issues & Carrier Delays

Sanctuary Glow is not responsible for:

  • Shipping delays caused by carriers

  • Weather disruptions

  • Customs or regional delivery issues

  • Incorrect addresses provided at checkout

Once an order is handed off to the carrier, delivery timing is outside our direct control. However, we will always assist in escalation where possible.

Shipping Locations

Shipping availability varies by product and supplier.

Some items may:

  • Ship only within the United States

  • Exclude certain regions (e.g., Alaska, Hawaii, PO Boxes)

  • Not be eligible for international shipping

Please review product listings carefully for any location-specific restrictions.

Policy Updates

This Shipping Policy may be updated at any time to reflect changes in fulfillment partners, shipping practices, or operational needs.

Continued use of our website constitutes acceptance of the current policy.

Contact Us

If you have questions about shipping or your order, contact us at:

Email: orders@sanctuaryglow.com
Business Name: Sanctuary Glow